The Park

The Park Primary School

Plantation Close

Castlefields

Runcorn

WA7 2LW

 

To whom it may concern

This is a short note of testimonial to the service we have received from PSIFX Networks Ltd.

We as a school have dealt with the company for just short of 10 years. We have always found the company to be helpful and there for us when we have needed them.

The service level agreement that we continually resign to involves a fortnightly visit from one of the technicians, who liaises with all staff to solve any problems with hardware and software that may be occurring. Not only are problems solved, but technicians also have suggested courses of action or offered on the spot training to ensure other similar problems do not occur again. The agreement has also incorporated sourcing all of our buying requirements and finding us excellent, competitive rates on all items.

The technicians that we have dealt with have always been polite, courteous and more than willing to help. No job has been too much (or indeed too little) for them to do.

Invaluable advice has been given as to the improvement of the whole technical infrastructure, incorporating laptop and desktop computers, interactive whiteboard systems and school wide information networks. Whenever problems have arisen in the short term, responses from the central administration team and the technicians themselves have been first class.

PSIFX Networks Ltd deserves particular praise for their dealings with our school in the run up to OFSTED. Given the short notice that schools receive from OFSTED now, it has been imperative that all the school’s ICT equipment is working and presents no problems to the teaching staff. PSIFX have ensured that technicians have been available to the school to deliver this promise.

Overall, the level of service that we have received from the company has been excellent. The service has proved to be exceptional value for money, actually saving us money in the long run in certain areas. We as a school are extremely satisfied customers and intend to remain with the company for the foreseeable future.

Jonathan Griffiths

Deputy Headteacher / ICT Co-ordinator